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IS HELP 2.0 HYPED?

There’s been a lot of discussion about “Help 2.0” in which users will be able to easily comment on the content you’ve written in a help topic. The Society for Technical Communication’s Intercom...

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WAYS TO USE TECHNOLOGY TO CONNECT WITH USERS

Most technical writers have little idea how their deliverables are used, if at all. We strive to ensure that the content is technically correct, that the deliverables adhere to the company style guide,...

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Three reasons you should allow comments in your documentation

Millions of people around the world are posting blog entries and commenting on those posts. But technical writers have remained on the sidelines by not letting our users comment on our content. Here...

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